Refund & Returns Policy
Last Updated: September 4, 2026
NGC BHD CO., LTD. (“Company,” “we,” “our,” or “us”) is committed to supplying quality food products, including rice, cooking oils, sugar, and sweeteners. This Refund & Returns Policy explains the circumstances under which returns, replacements, or refunds may be considered.
1. Product Quality
We take reasonable steps to ensure that products supplied by NGC BHD CO., LTD. meet the agreed specifications and quality requirements.
Customers are encouraged to inspect products promptly upon delivery and notify us of any issue as soon as possible.
2. Damaged or Incorrect Products
If products arrive damaged, defective, contaminated, spoiled, or materially different from the agreed order specifications, please contact us promptly.
When reporting an issue, customers may be asked to provide:
  • Order or invoice details
  • Product name and quantity
  • Description of the issue
  • Photographs of the affected products or packaging
  • Relevant delivery or shipping information
We will review the claim and determine an appropriate solution.
3. Returns
Returns may only be accepted when approved by NGC BHD CO., LTD. in advance.
Because many of our products are food and consumable goods, returns may be restricted for health, safety, quality-control, and regulatory reasons. Products should not be returned without receiving instructions from us.
Where a return is approved, the product should remain unopened, properly stored, and in its original packaging unless the issue itself requires otherwise.
4. Refunds
Where a refund is approved, the refund amount will depend on the nature and extent of the confirmed issue.
Depending on the circumstances, we may offer:
  • A full or partial refund
  • Replacement of affected products
  • Credit toward a future order
  • Another mutually agreed resolution
Approved refunds will generally be processed using the original payment method where practical and permitted.
5. Non-Returnable Situations
A return, replacement, or refund may not be available where:
  • Products were properly supplied according to the agreed specifications
  • The customer ordered an incorrect product or quantity
  • Products were improperly stored after delivery
  • Products were damaged after delivery due to customer handling
  • Products were altered, opened, or used after delivery, except where necessary to identify a quality issue
  • The issue was caused by circumstances outside our reasonable control
  • The customer did not provide sufficient information to verify the claim
6. International Orders
For international shipments, customers should inspect the shipment as soon as reasonably possible after receipt.
Any claim involving damaged goods, shortages, incorrect products, or apparent quality issues should be reported promptly so that we can investigate the matter with the relevant shipping, logistics, or supply partners.
International shipping, customs duties, taxes, inspection charges, and other import-related costs may be subject to the terms agreed between the parties and may not be refundable unless otherwise agreed.
7. Order Cancellation
Cancellation requests should be submitted as soon as possible after placing an order.
Once an order has been processed, prepared for shipment, dispatched, or otherwise committed to a supply or logistics arrangement, cancellation may not be possible or may be subject to applicable costs.
8. How to Request a Refund or Return
To request a return, replacement, or refund, please contact us with the relevant order details and a clear description of the issue.
NGC BHD CO., LTD.
Company Address: 13/1 Mae Lana, Pang Napha District, Maehongson Ya Jai, Thailand
WhatsApp: +66 82 530 5565
Email: info@ngcbhdcoltd.com
We will review each request and communicate the appropriate next steps.
9. Policy Updates
NGC BHD CO., LTD. reserves the right to update this Refund & Returns Policy when necessary to reflect changes in our products, business practices, or applicable requirements.
Any updated version will be published on this page with a revised “Last Updated” date.